Verizon FAIL

Miss Thing (My 15 yr old daughter) got a new phone yesterday and wanted to transfer her pictures from the old to the new.  According to the first Verizon customer support person we spoke to we needed to re-format the smart card to a version that the new phone would...

Last Week’s Tweets 2010-09-05

@theAaronCraig I’ve been cogitating. @ChuckGose is dead on… the #SMackdown event on Dec 30th should be all about Social Media # @theAaronCraig it seems to me @IndyIABC & PRSA folk could use a little social media mingling. How about just invite them, we...

Social Media Best Practice #3

Be human in the very first exchange and set an expectation of involvement. Case Story: August 29. 2010 @mrnoobie posts: chachas-incorrect-answers-continue-to-disappoint The following is the first comment: #1 August 30, 2010 at 9:41 am Jacob Elsts — You’re right....

Social Media Matures

As I reviewed the latest PEW data for how Americans use the Internet, I had renewed hope for the evolution of our species. Not only did social networking use in adults 65 plus DOUBLE in one year, but twitter/status update use of 50-64 yr old adults increased by 120%....